Table 1 The contexts and data of interviews and naturally occurring HR conversations with 28 service users
Context | Type of data | Amount of data | Place of data production | Period |
|---|---|---|---|---|
Street-based services A. Social and health counselling B. Homelessness work | Service user interviews (services A & B) | 10 (1 pair & 9 individual = 11 service users) | Service facilities, cafeterias, outdoor locations, a service user’s home, a hospital | 2022–2023 |
Dark web-based services C. Health counselling D. Social counselling | Service user interviews (service C) | 3 (all individual) | Regular phone call, WickrMe (chat), Session (voice call) | 2022–2023 |
Online conversations (services C & D) | 16 messages (from 14 service users) | Finnish discussion forum Torilauta in the Tor network | 2018–2020 |